Privacy Policy
A legal disclaimer
At Propel Solutions, we are committed to protecting your privacy and safeguarding your personal information. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles to ensure your personal data is collected, stored, and used in a secure and responsible manner.
Types of Information Collected
Propel Solutions only collects personal information necessary to deliver our energy efficiency services, including solar panel installations, battery systems, and heating/cooling upgrades.
Information we may collect includes (but is not limited to):
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Full name and contact details (address, email, phone)
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Property information (address, roof type, energy usage)
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Eligibility data (homeownership status, rebate qualification)
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Identification or documentation where required by regulatory programs
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Financial information for the purpose of processing interest-free payment plans or government rebate applications
How Your Information May Be Collected
We collect your personal information through a variety of channels, including:
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Directly from you (via online forms, phone calls, emails, in-person consultations)
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Through advertising lead forms (e.g. Facebook, Google Ads)
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From third-party service providers engaged to assist in fulfilling your energy upgrade
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From government agencies or rebate program administrators (where permitted by law)
How Your Information May Be Used
Your information may be used for the following purposes:
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To determine your eligibility for government rebates and interest-free offers
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To provide quotes, site assessments, and coordinate installation services
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To process payments and rebate claims on your behalf
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To improve our services, marketing campaigns, and customer support experience
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To comply with legal obligations or respond to lawful requests from government authorities
We may also share your information with our vetted service providers, such as licensed electricians or accredited solar installers, strictly for the purpose of fulfilling your request.
Storage and Security of Your Information
Propel Solutions implements reasonable administrative, physical, and electronic measures to protect your information from unauthorised access, loss, misuse, or disclosure. These include secure databases, password-protected systems, and encrypted data transfers where appropriate.
We do not sell or trade your personal information to third parties.
Data Retention
Your personal information may be retained for up to seven (7) years after the conclusion of services to comply with legal, financial, or regulatory obligations. We may retain certain information longer where necessary to resolve disputes or enforce our agreements.
Opting Out or Updating Your Information
You may choose not to provide certain personal information; however, this may limit our ability to offer services or assess your eligibility for rebates. You may request to update, access, or delete your personal information at any time by contacting us directly using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. All changes take effect upon posting on our website. We encourage you to review this policy periodically.